The legitimate use of remote access software enables IT/OT management efficiency. This access allows IT help desks and other providers to maintain multiple networks or devices from a distance. It also serves as a critical component for many small and large business environments, empowering IT, OT, and ICS professionals to troubleshoot issues and play a significant role in business continuity plans and disaster recovery strategies.

However, many beneficial features of remote access software make it an easy and powerful tool for malicious actors to leverage, rendering these businesses vulnerable.